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Terms and Conditions

Welcome to NeoSolax. By accessing or using our website https://www.neosolax.co.uk and engaging with our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree, please do not use our website or services.

Definitions

  • “NeoSolax”, “we”, “us”, “our” refers to NeoSolax, the website owner and service provider.
  • “Client”, “you”, “your” refers to any individual or organisation using our website or services.
  • “Services” refers to all services offered by NeoSolax, including but not limited to:
    • eCommerce Agency Services
    • Magento Development
    • Shopify Development
    • WordPress Development
    • Headless CMS Solutions
    • Custom Website/Software Development
    • UX/UI Design & CRO Optimisation
    • SEO Services
    • Digital Marketing & Social Media
    • PPC Advertising
    • Lead Generation & Email Campaigns
    • Hosting Solutions

Acceptance of Terms

By using our website or engaging with our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Services and Deliverables

  • We provide professional digital solutions across web development, UX/UI, SEO, digital marketing, advertising, lead generation, and hosting.
  • Specific deliverables, timelines, and project scope will be outlined in proposals or contracts.
  • We reserve the right to make reasonable modifications to services to comply with legal requirements or improve service quality.
  • Results from marketing, SEO, PPC, and lead generation campaigns cannot be guaranteed and are subject to market conditions.

Client Obligations

  • You must provide accurate, complete, and timely information and materials required for us to deliver services.
  • All content, materials, or data provided by you must not infringe any third-party rights or violate applicable laws.
  • You are responsible for maintaining the confidentiality of account details, passwords, and access credentials.

Fees and Payment

  • Fees for all services will be outlined in proposals or contracts.
  • Payment terms, including milestones, invoicing, and late payment policies, will be specified in the agreement.
  • Failure to pay on time may result in suspension or termination of services until payment is received.

Intellectual Property

  • All deliverables remain the property of NeoSolax until full payment is received.
  • Ownership of custom software, websites, and designs transfers to the client upon full payment, unless otherwise agreed.
  • NeoSolax retains the right to use work for portfolio, marketing, or demonstration purposes.

Confidentiality

  • Both parties agree to maintain confidentiality of proprietary information received during the project.
  • Confidential information may only be disclosed if required by law or with prior written consent.

Limitation of Liability

  • NeoSolax is not liable for any indirect, incidental, or consequential losses arising from the use of our website or services.
  • For one-off services, our maximum liability for any claim related to services is limited to the total fees paid by the client for that specific service.
  • For recurring services, including but not limited to SEO, PPC, digital marketing, lead generation, hosting, and maintenance, our maximum liability for any claim is limited to one month’s payment.
  • We do not guarantee uninterrupted access to our services or specific results from marketing campaigns.

Termination

  • Either party may terminate a contract with written notice, subject to notice periods and payment obligations.
  • Termination does not affect accrued rights, including payment for work completed.

Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

NeoSolax may update these Terms and Conditions periodically. The latest version will be published on our website with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the updated terms.

Contact Information

NeoSolax
8 Oakmead Gardens,Edgware,HA8 9RW
Email: [email protected]
Phone: +44 7736 289047